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More capacity.
Same team.
We extend your team’s capacity with AI that takes on day to day work and proactive outreach giving your team breathing room.
Most teams are stretched too thin.
Customer contacts go unanswered, leads slip through the cracks, and proactive sales rarely happen. Imagine if...
No customer contacts are missed. Everything is answered 24/7.
Meetings booked without having to play phone or email tag
Regular service or follow-up calls are taken care of.
Most routine contacts don't need a human
In many businesses, AI can handle up to 80% of routine customer contacts and follow-ups. For most customers, it’s not about speaking to a person - it’s about getting clear answers quickly and without friction. When questions are handled efficiently the first time, customers feel helped, not handled, and your team is free to focus on conversations that truly need a human touch.
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Our AI Team
Customer Service
Handles every contact from start to finish - answering questions, booking appointments into your calendar, escalating to your team when needed, and capturing messages that are sent straight to your email.
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Support
Handles first-level customer support, by pulling information from your knowledge base (like SharePoint), logs tickets directly into your systems, and escalates more complex issues to your team when needed.
Sales
Engages customers with proactive, recurring appointment calls for services such as maintenance, answers their questions about your services, and seamlessly books appointments directly into your calendar or management systems
Marketing
Engages customers to capture their feedback, generates detailed case studies based on their responses, and delivers them straight to your mailbox.
How It Works
Simple to start. Easy to trust.
We define, deploy, and support AI staff that take ownership of real business roles. Each AI staff member is built around a specific function, trained on your way of working, and embedded directly into your existing systems.
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This isn’t automation for automation’s sake.
It’s staffing - just digital.
Pick a staff member
Every business needs different roles - a receptionist, a support person, a sales agent. And just like real staff, you choose how much you need them. Casual, part-time, or full-time. Pick the role, pick the hours, and we'll handle the rest.
We introduce them to your business
Once you're on board, we sit down with you to understand how your business works - your tone, your services, your FAQs, and how you like things handled. We then build, train, and test your agent so they're ready to represent your business properly before they talk to a single person.
They start taking calls
Your agent gets their own NZ phone number and can even talk via chat on your website, or WhatsApp. From day one they're answering calls, booking appointments, taking messages, and passing anything complex straight to you - 24 hours a day, 7 days a week.
We keep them sharp
Every month Incendo monitors how your agent is performing, sends you a report, and uses your included change time to keep them up to date as your business evolves. We train them. You focus on the work - we'll manage the staff member.
Simple, Transparent Pricing:
From $99/month for each agent
One-off agent setup fees from $199
Fully managed
Delivers value
